If you choose to cancel your Pre-Order your deposit payment will be non-refundable (Including the added shipping cost). This is due to our admin costs and payment gateway fees incurred as well as the bulk of our manufactured items are made on the strength of initial pre-orders which we are still obliged to produce (we cannot cancel or reduce quantities from our manufacturing facility).
In the unlikely event of a pre-order's production being cancelled, or in the event of quantity shortfalls, any payments you have made will be refunded in full.
Please only place Pre-orders if you agree and understand the Terms as laid out in this section. We like to maintain a friendly and understanding relationship with all our customers - large and small - but we have costs attached to everything we do, so these Terms & Conditions must be implemented without exception.
It is required that all In-Stock items are paid for in full during the Checkout process. If a cancellation is requested for a 'Paid in Full' Pre-Order this will incur a 10% cancellation fee, including the shipping cost - for the same reasons as stated above.
Green Wolf Studios Ltd is not responsible for pricing errors on our website. We will always strive to ensure that all products are listed correctly, however, mistakes can be made. We will always contact a customer prior to shipping to inform them if there has been an error in pricing.